Hyper-Personalisation in Banking: Moving From Segments to Segments of One
Introduction: Banking Is Becoming Individually Designed Traditional banking worked on broad categories: Salaried vs self-employed Urban vs rural High-income vs low-income But customers no longer behave in neat categories. From our perspective as a technology-driven organization: AI is pushing banking from segmentation to hyper-personalisation—where every customer becomes their own segment. What Is “Segment of One”
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